Delivery

General Information

Prajaya
Address:
Østerbro 7A
5000 Odense C
Denmark
CVR: 41805269
VAT: DK41805269
Phone: (+45) 52 69 11 38
E-mail: support@prajaya.dk

Prajaya, based in Denmark, works with DAO and PostNord as the logistics providers to ensure seamless and dependable product delivery for our customers. Currently, we cater to our customers within Denmark and other European countries.

Delivery Information (Denmark):

  • Prajaya relies on DAO and Postnord for package delivery.
  • The shipping is free for the orders above 649 DKK.  Packages are sent to the nearest pick-up location based on the customer's address.
  • Our standard delivery method includes a shipping fee of 49 DKK for orders priced at 649 DKK or less. Packages are sent to the nearest pick-up location based on the customer's address.
  • For direct delivery to the customer's residence, shipping fees are: 69 DKK (0-5 kg), 99 DKK (5-15 kg), and 139 DKK (15+ kg).
  • Typically, the packages are delivered within 1 to 3 working days. However, exceptional circumstances might result in slightly prolonged delivery times.
  • The packages are shipped the same day or the following day of the date of the customer’s order.
  • Upon dispatch, customers receive a tracking number via email or SMS to facilitate monitoring of their package's journey.

Delivery Information (the rest of Europe):

  • Prajaya relies on DAO and Postnord for package delivery across EU territories.
  • The shipping is free for orders above €199.
  • The standard shipping fee amounts to €19, for orders priced at €199 or less.
  • Under normal conditions, deliveries within other EU countries generally span 3 to 8 working days, contingent upon the specific destination. Nonetheless, unforeseen circumstances may lead to occasional delays.
  • Depending on the logistical capabilities of available service providers, packages are either delivered to the nearest pick-up location or directly to the customer's specified address.
  • The packages are shipped the same day or the following day of the date of the customer’s order.
  • Upon dispatch, the customer receives a tracking number via email or SMS to enable tracking of the package.
  • Notably, the list of countries includes Austria, Belgium, Czechia, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal,  Slovakia, Spain, and Sweden.

Longer delivery time during holiday periods

Due to limited staffing during the holiday period, the delivery times may be longer. You are welcome to send us an email at support@prajaya.dk if you have any questions about this.

Failure to collect parcels

If you do not pick up your package within the stated latest collection date, and the package is sent back to Prajaya, an administration fee of DKK 150 for Denmark and €30 for the rest of the EU, except Denmark will be deducted when processing the return package.

Damaged shipment

If the package you receive appears to have been damaged during shipping, this may have affected the products in the package. When you receive the package, you must immediately open it, and then inform us of any damage on the spot via email at support@prajaya.dk.

To replace a package, we need the following:
  • Many pictures of the outside of the package (1 of all 4 sides).
  • Label on the outside of the package
  • Take a picture of the box with all the contents (for example, where the statue or the singing bowl is packed in).
  • Picture of the broken item
  • The complaint must be made within 5 working days, otherwise the package will not be replaced